Privacy Policy

Last updated: 31 July 2026

One Journey ("we") is a parenthood support app for families in Singapore. This page explains, in plain language, what we collect and how we use it.

What we collect

• Account details: your email address and password (stored securely by our authentication provider, and we never see your password).
• Journey details you choose to add: due date, baby's birth date and name, your display name.
• Things you log: feeds, nappies, sleep, checklist ticks, supplies. These exist so the app can help you, nothing else.
• Appointments you save: what the visit is, the date and time, the clinic or hospital you type in, and any questions or notes you write on the appointment sheet.
• Spending you enter: the amount, what it was for, any clinic, hospital or note you add, and which trimester you were in.
• How the app gets used: which screens and tools are opened. We do not send your name, email or account with this.
• Visits to our public pages: which page was opened and the site that sent you. No name, email or account is attached, and we do not use cookies for it.
• Email signups: if you subscribe to updates, we store your email address.
• Your partner's email, if you add one: we store it as the record of who your second sign-in belongs to, and we send them one invite email. We do not use it for anything else.

How it's protected

• Your records are protected per-member at the database level. If you have added a partner, the two of you share appointments, the notes written on those appointments, spending entries and checklist ticks. Everything else either of you records, including anything you write about how you are feeling, is readable only by the account that wrote it. Only the person who saved an entry can change or remove it.
• Your appointments and your spending are used for one thing: showing your own records back to you. We do not sell them, share them, or use them for advertising.
• We never sell, rent, or share your data with advertisers. There are no ads.
• Payments are processed by Stripe. We never see or store your card details.
• Journey Bot conversations may be processed by an AI provider to generate answers. They are not used to train models and are not linked to advertising.

Your choices

• You can edit or remove your journey details anytime in the app's Account page.
• You can remove an entry in the app wherever a remove option is shown. For anything else, email Skaiorg24@gmail.com and we will delete it.
• To delete your account and everything in it, email Skaiorg24@gmail.com and we'll do it within 7 days.
• You can opt out of update emails any time by replying to one, or by emailing Skaiorg24@gmail.com.

Terms of Service

• What One Journey is: support, organisation, and general guidance for parents. What it is not: medical advice, diagnosis, or a replacement for your doctor, gynae, or paediatrician. If something feels urgent, call 995 or go to A&E, and never wait on this app.
• Payments: access to the app (S$29) and the ebook (S$19) are one-time payments in SGD. There is nothing recurring and nothing to cancel.
• Refunds: All purchases are final. One Journey is digital and your access is granted immediately, so we do not refund a change of mind, a purchase you did not end up using, or the wrong item bought by mistake.

  This does not cover the situations below. In each one, email Skaiorg24@gmail.com rather than your bank, and we will sort it out:

  • You did not get what you paid for. If access does not appear, or the ebook does not open, we will restore it. If we cannot, we refund you in full.
  • It is not what we described. If something listed on the pricing page is not in the app, we refund you in full.
  • You were charged twice, or charged without your knowledge. We refund the extra charge.

  Nothing on this page takes away a right you have under Singapore law that cannot be given up by agreement.

• Your access: one payment covers two people. You can invite one partner, and they sign in with their own email. You then share one calendar of appointments, the notes written on those appointments, one spending list and one set of checklists. Anything else either of you records, including anything you write about how you are feeling, stays readable only by the account that wrote it, and only the person who saved an entry can change or remove it. It is for the two of you, not for sharing further or for republishing the content.
• General guidance only: checklists, food lists, and week guides are general references for Singapore families, and your own care team's advice always comes first.

Questions? We're small and we answer: Skaiorg24@gmail.com